Who We Are
CasaServ (operated by OBX Service Pro LLC) provides senior home oversight membership services in Raleigh, NC and Columbia, SC. This Privacy Policy describes how we collect, use, and protect information submitted through our website at casaserv.com or during the course of providing our services.
Information We Collect
We collect information you provide directly to us, including:
- Your name, phone number, and email address
- The name and location of the home or senior you are inquiring about
- Your relationship to the senior in the home
- Information about home conditions, maintenance concerns, or safety observations shared during service visits or communications
- Payment information when you enroll as a member (processed by our payment processor; we do not store card numbers)
How We Use Your Information
- To schedule and conduct discovery calls, assessments, and quarterly home visits
- To contact you by phone, SMS, or email regarding your inquiry or membership
- To deliver the Home Guardian Score™ and written reports to authorized family contacts
- To coordinate contractors or service providers on your behalf
- To process membership payments and send billing communications
- To improve our services and respond to your questions
SMS Messaging
By submitting a form on this website, you consent to receive SMS text messages from CasaServ. Messages may include appointment confirmations, visit reminders, follow-up communications, and membership updates.
- Message frequency: Varies based on your membership activity and inquiries.
- Message and data rates may apply depending on your carrier plan.
- To opt out: Reply STOP to any SMS message at any time. You will receive a confirmation and no further messages will be sent.
- To get help: Reply HELP to any message or email us at hello@casaserv.com.
- We do not sell or share your phone number with third parties for their marketing purposes.
Information Sharing
We do not sell your personal information. We share information only in the following circumstances:
- With authorized family contacts — Home Guardian reports and visit summaries are shared with the contacts you designate when you enroll.
- With service providers — We may share relevant home details with contractors or vendors we coordinate on your behalf, limited to what they need to perform the work.
- With payment processors — Payment information is shared with our payment processor (Stripe) solely to process membership charges.
- As required by law — We may disclose information if required by legal process or to protect the safety of any person.
Data Retention
We retain your information for as long as your membership is active and for a reasonable period thereafter to fulfill any legal or business obligations. You may request deletion of your account and personal data by contacting us at hello@casaserv.com.
Cookies and Website Analytics
Our website may use standard analytics tools to understand site traffic and improve user experience. We do not use advertising cookies or sell data to ad networks.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or your personal data? Contact us at: