Services
Home Guardian is a comprehensive aging-in-place oversight service — not a menu of hourly options. Every membership covers quarterly visits, emergency response, contractor coordination, family reporting, and your annual Home Guardian Report™.
4 visits per year — systematic, documented, actionable
Four times a year, a Home Guardian representative conducts a thorough, structured inspection of the home covering five review categories. Every visit follows the same checklist, produces the same documentation, and updates the Home Guardian Score before we leave.
Trip hazards, grab bars, handrail integrity, lighting adequacy, stairway conditions, bathroom safety, and any environmental changes that create fall risk. Falls are the leading cause of injury in seniors — catching the conditions that lead to them is the core of every visit.
HVAC filters and system condition, water heater age and condition, plumbing fixtures, roof and gutter condition, windows, visible electrical, and any deferred maintenance carried forward from prior visits.
Active infestation indicators, moisture conditions that attract pests, visible entry points, and conditions that commonly precede termite, rodent, or insect problems.
Ease of entry and exit, bathroom and kitchen navigability as mobility changes, door widths, threshold conditions, and whether the layout continues to support the senior's independence.
Exterior condition, drainage, visible structural concerns, landscaping that impacts the home, and documented changes from the prior visit.
A running scorecard tracked across every visit
After each visit, the home receives updated scores across four dimensions — Safety, Maintenance, Accessibility, and Property Preservation. These scores are tracked over time in the family portal, so you can see the trend, not just the snapshot.
Rates the home's fall risk, hazard conditions, and protective modifications. A declining Safety Score is the clearest early warning sign that something needs to change.
Reflects deferred maintenance, known repair needs, and the overall state of the home's mechanical systems. A strong Maintenance Score means problems are being caught early — before they become expensive.
Tracks how livable the home is as mobility changes. The home that worked at 70 may need modifications by 80. The Accessibility Score makes that conversation data-driven.
Assesses the home's condition as an asset. For families thinking about eventual sale or estate transfer, this score documents stewardship over time.
A real person, every time
When something goes wrong at the home, there is a real person to call. Not voicemail. Not a callback form. This promise is operationally demanding and we take it seriously.
Calls are answered live. We know the home, the senior, and the family. When something happens, you're not explaining the situation to a stranger — you're calling someone who already knows it.
Water leaks, falls, structural concerns, or safety situations reach an on-call number with a 15-minute response commitment. Physical response within 2 hours when a situation requires someone on-site.
Voicemail with a same-day return call guarantee. No situation falls through the cracks.
Vetted contractors. Overseen work. No surprises.
When a maintenance issue requires a contractor, we don't hand over a list of phone numbers. We coordinate the job — from identifying the right contractor to overseeing the work to confirming completion. Seniors are disproportionately targeted by predatory contractors. A Home Guardian member never faces that alone.
Every contractor in our network has been personally evaluated. We know how they work, how they communicate, and whether they treat seniors with professionalism. We don't dispatch anyone we haven't worked with directly.
For jobs over $500, we provide on-site oversight. We confirm the scope is being followed, the work is being done correctly, and the job is completed to standard before final payment.
The family deals with us — not three contractors they've never met. We translate, coordinate, and confirm. The senior isn't left managing a renovation project on their own.
Everyone who matters sees the same picture
After every visit, a written report goes to the family portal. Photos. Scores. Issues identified. Actions taken. Issues pending. Adult children living hours away get the same visibility as if they'd driven down and walked the house themselves.
Every visit produces a written report covering findings, actions taken, open items, and score updates. Reports are stored in the family portal and accessible to all authorized family members.
Guardian Plus members receive photo documentation at every visit — a visual record of the home's condition over time. Invaluable when a contractor dispute arises or when documenting condition for insurance or estate purposes.
The family portal shows score trends across all four dimensions over time. A single score is a data point. A trend is a conversation — and it's often the conversation that prevents a crisis.
A full-year document your advisors can use
Every member receives an Annual Home Guardian Report at the end of each membership year — a comprehensive document summarizing the home's condition, score trends, issues caught and resolved, and work completed. This is the report that turns Home Guardian from a service into a documented record of stewardship.
The Annual Report includes Property Preservation Score trends — direct input for conversations about home equity, asset maintenance, and long-term financial planning for the senior's household.
A well-maintained home transfers better. The Annual Report documents stewardship and condition over time, giving attorneys and co-trustees concrete evidence for estate and transfer discussions.
Quarterly inspection records and documented maintenance history strengthen a client's claims position and provide evidence of proactive care that carriers value.
Every tier includes the full Home Guardian service suite. Plus adds visits and enhanced coverage.
| Service | Founding ($250) | Standard ($297) | Plus ($447) |
|---|---|---|---|
| Quarterly home visits (4/year) | ✓ | ✓ | — |
| 6 visits/year (quarterly + 2 seasonal) | — | — | ✓ |
| Home Guardian Score™ | ✓ | ✓ | ✓ |
| Family portal access | ✓ | ✓ | ✓ |
| Emergency hotline — 100% answer rate | ✓ | ✓ | ✓ |
| Written report after every visit | ✓ | ✓ | ✓ |
| Contractor coordination & triage | ✓ | ✓ | ✓ |
| Annual Home Guardian Report™ | ✓ | ✓ | ✓ |
| Photo documentation at every visit | — | — | ✓ |
| Pest protection monitoring | — | — | ✓ |
| Priority 2-hour emergency response | — | — | ✓ |
| Contractor oversight on jobs $500+ | — | — | ✓ |
| $249 assessment fee | Waived | Waived at enrollment | Waived at enrollment |
We contact the family (and the senior, if they prefer) to schedule visits at least 2 weeks in advance. Visits are typically 90 minutes to 2 hours depending on home size. We coordinate with whoever manages the senior's calendar.
We categorize issues by urgency — life-safety issues are communicated immediately, same day. Urgent maintenance issues are flagged in the visit report with a recommended timeline. Non-urgent items go into the tracking queue and are monitored on subsequent visits. You'll never be in the dark about what we found.
No. Home Guardian representatives are home oversight specialists — we identify, document, communicate, and coordinate. We do not perform contractor work. We coordinate qualified licensed contractors in our vetted network when repairs are needed.
We do not provide medical care, personal care, housekeeping, or grocery/errand services — those are home health and companion care, which are different categories. We also don't perform the physical repair work ourselves. What we provide is the oversight, documentation, communication, and coordination that prevents small problems from becoming large ones.
Yes. The family portal is accessible to any family member you authorize. We commonly have adult children in Charlotte, Atlanta, and D.C. all viewing the same reports and scores as the senior living in Raleigh or Columbia.
A home warranty is reactive insurance that pays for repairs after something breaks. Home Guardian is proactive oversight that catches conditions before they break. We also provide safety review, accessibility monitoring, emergency response, and family communication — none of which a home warranty covers.
Home Guardian is currently accepting new members in two markets.
We'll talk through the situation and tell you honestly whether Home Guardian is the right fit.
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